DocumentationUsing Your MachForm Accepting PaymentsUsing Stripe Email Receipt Templates

Using Stripe Email Receipt Templates

Stripe doesn't send email receipts in Test Mode/Sandbox.

When you're building a form that accepts payments, most likely you'll need the form to automatically send a payment receipt to the clients. This can be done quite easily using the MachForm auto-responder functionality. You can fully customize the email template to suit your need.

However, if you're using Stripe, you can configure it so that the payment receipt email will be sent by Stripe directly, and you won't need to configure the auto-responder at all.

Customizable design

The email receipt provided by Stripe is customizable. You can easily change the receipt logo and color scheme, directly from your Stripe account.

Follow these steps to configure your form to use the Stripe receipt template:

1. Log in to your Stripe account

Go to to log in to your Stripe account.

2. Go to Business settings

Click Business settings at the bottom left corner of the page.

3. Go to Customer emails

Click the Customer emails link, and make sure to turn on the email receipt functionality by checking the box to Email customers for successful payment.

4. Customize email template

Click the Branding link at the left section of the page. You can then change your receipt logo icon and color scheme.

Click the Save button once you've completed customizing the template.

5. Add an email field to your form

Login to your MachForm panel, edit your form, and add an Email field to your form. If your form already has an email field, you can skip this step.

6. Configure payment setting

Go to your form's payment setting page and turn on the Enable Stripe Email Receipts option under the Payment Options section.

Click the Select Email Receipt Field dropdown and choose the email field you've added previously. This way, the receipt will be sent to the email address entered by the client on your form.

Under Charge Description, enter a descriptive name for the charge being included in the email receipt.

Save your settings and test the receipt functionality by making a real/live payment on your form, since Stripe doesn't send email receipts in Test Mode.


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